FAQs

RELHOST accepts eligible return requests within 30 days of the date your order is delivered.

To qualify for a return, your item must meet the eligibility requirements outlined in our Return & Refund Policy.

For returns due to a product defect, damage, or an incorrect item, RELHOST will cover the return shipping costs when the issue is verified and the return is approved.

For returns unrelated to product quality, such as ordering the wrong item or changing your mind, customers are responsible for return shipping costs.

To request a return, please contact our customer support team at sales@relhosttools.com with your order number and the reason for your return.

For complete details, including eligibility requirements, exclusions, and refund processing, please review our Return & Refund Policy.

Yes! RELHOST offers a standard 1-year limited warranty on eligible new products, starting from the date of delivery.

You can extend your warranty to a total of 2 years for free by joining our official RELHOST VIP Facebook Group and posting your order number to activate your extended warranty.

Please note: The extended warranty provides 2 years of coverage in total, not an additional 2 years beyond the standard warranty.

To request warranty assistance, email sales@relhosttools.com with your order number and a description or photos of the issue.

Our support team will review your request and determine the appropriate solution. Replacement parts and products are subject to availability.

If you do not use Facebook, you can contact our support team by email to discuss your warranty questions.

For full terms and conditions, please review our Warranty Policy.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

You can use the tracking number or tracking link provided in the email to check your shipment's status on the carrier's website.

If you haven't received your tracking information, please check your spam or junk folder first.

If you still need assistance, contact RELHOST Customer Support at sales@relhosttools.com and include your order number so we can help you check your shipment's status.

We process orders as quickly as possible. If you need to cancel or modify your order, please contact RELHOST Customer Support at sales@relhosttools.com as soon as possible.

Be sure to include your order number and the changes you would like to make.

If your order has not yet been processed or shipped, we will do our best to accommodate your request. However, cancellations and modifications cannot be guaranteed.

If your order has already shipped, we may no longer be able to cancel or modify it. In that case, please contact our support team to discuss the available options.

For information about returning an order after delivery, please review our Return & Refund Policy.

RELHOST is an online store, and we currently do not operate a physical retail location.

You can browse and purchase our products directly through our official website at relhosttools.com.

We offer free standard shipping to eligible addresses within the contiguous United States, with no minimum order amount.

If you need assistance before or after your purchase, our AI-powered chat assistant is available 24/7. You can also contact our customer support team at sales@relhosttools.com.

For information about returns and refunds, please review our Return & Refund Policy.

For RELHOST wall-mounted garden hose reels, an installation height of approximately 3 feet (90 cm) above the ground may be a practical starting point, depending on your specific model and installation location.

Before installation, consider the following:

1. Follow your model's instructions. Always check the installation manual for any specific mounting height or clearance requirements.
2. Choose a comfortable height. Position the reel so the hose can be pulled out and retracted easily without excessive bending or reaching.
3. Check the water supply connection. Make sure the inlet hose can reach the faucet without sharp bends, kinks, or excessive tension.
4. Allow enough clearance. Ensure the reel has sufficient space to operate and swivel freely, if your model includes a swivel bracket.

Important: The recommended mounting height may vary by model. These guidelines apply to wall-mounted hose reels and do not apply to freestanding hose reel cabinets or portable hose reel carts.

Weak water flow can have several causes. Start with these external checks:

1. Check the water supply. Make sure the faucet is fully open. Water flow can also be affected by your household water supply and other fixtures running at the same time.
2. Check the inlet hose. Look for visible kinks, sharp bends, or anything pressing against the short hose connecting the faucet to the reel.
3. Check the main hose. Carefully pull out the hose while checking for twists, kinks, or obstructions. Stop before the maximum extension marking. Do not force the hose or pull beyond the marked limit.
4. Check the nozzle and external connectors. Check the nozzle’s flow setting and any external shut-off valve. Before removing a nozzle or connector, turn off the faucet and release any remaining pressure through the nozzle. If your model’s instructions allow it, test the flow without the nozzle or removable quick-connect fitting attached. Secure the hose end and point it away from people and electrical equipment before briefly turning the water back on.

Still experiencing weak flow?

Turn off the water and contact RELHOST Customer Support at sales@relhosttools.com. Include your model number, order number, and photos or a short video showing the hose connections and water flow.

Do not open the reel housing or disconnect internal hoses to investigate the issue.

If your RELHOST retractable garden hose reel pulls out normally but won't stay locked at the desired length, the locking mechanism may not be engaging properly.

First, make sure you are following the locking instructions for your specific model. Gently extend the hose and check whether the locking mechanism engages, while maintaining control of the hose.

If the hose continues to retract without locking, the internal locking pawl may be displaced, damaged, or unable to engage its guide rail.

Do not force the hose or attempt to disassemble the locking mechanism.

Please contact RELHOST Customer Support with your model number, order number, and a short video of the issue. Our support team can help determine whether an adjustment, repair, or replacement part is needed.

If your RELHOST retractable garden hose reel does not retract all the way, the hose may be twisted, kinked, or unevenly wound inside the reel.

Try these troubleshooting steps:

1. Check for obstructions. Make sure the hose is not caught on plants, furniture, or other objects.
2. Carefully extend the hose. Slowly pull out the hose to help identify any twists or unevenly wound sections. Do not pull beyond the maximum extension marking.
3. Straighten the hose. Lay the extended hose on the ground and remove any twists, kinks, or overlapping loops.
4. Guide the hose back slowly. Keep a firm hold on the hose and walk toward the reel as it retracts. Never let the hose snap back into the reel.

What if the problem continues?

If the hose still does not retract completely, stop using the reel and contact RELHOST Customer Support at sales@relhosttools.com. Please include your product model, order number, and photos or a short video of the issue.

Safety reminder: Do not open the reel housing or attempt to repair the internal spring mechanism without guidance from RELHOST Support.

The main difference is the hose's inner diameter, which affects its water flow capacity.

• 1/2-inch hose: A practical option for everyday watering tasks, such as watering plants, cleaning patios, and general garden maintenance.
• 5/8-inch hose: Offers greater potential water flow capacity, making it suitable for tasks that require higher water volume, provided your water supply can support it.

Please note: Actual water flow and pressure at the nozzle depend on several factors, including hose length, household water pressure, available water supply, fittings, and nozzle settings.

For the best experience, choose the hose diameter and length that match your watering needs and available water supply.

To help prevent freezing damage and extend the life of your RELHOST garden hose reel, proper winter storage is important, especially in areas where temperatures drop below freezing.

Follow these general guidelines:

1. Turn off the water supply. Shut off the faucet and release any remaining water pressure before disconnecting the hose.
2. Drain the remaining water. Carefully drain as much water as possible from the hose and accessible connections, following the instructions for your specific model.
3. Protect the reel from freezing. If possible, store the hose reel in a dry, frost-free location during winter.
4. Check your model's storage instructions. Wall-mounted, manual, and battery-powered hose reels may have different winterization and storage requirements. For battery-powered models, follow the manufacturer's instructions for battery removal and storage.

Important: Do not leave water trapped inside the hose or reel in freezing conditions. Freezing water can expand and damage hoses, fittings, seals, and internal components.

If you are unsure how to winterize your specific RELHOST model, contact RELHOST Customer Support for assistance.

If your RELHOST retractable garden hose reel is difficult to pull out, the hose may be twisted, caught on an obstruction, or experiencing resistance from the hose guide or internal mechanism.

Try these troubleshooting steps:

1. Check for obstructions. Make sure the exposed hose is not twisted, kinked, or caught on nearby objects.
2. Pull the hose smoothly. Pull the hose in line with the hose guide whenever possible. Avoid sharp angles, sudden jerks, or excessive sideways force.
3. Check the installation position. Make sure the reel is securely mounted at a suitable height and has enough clearance for normal operation.
4. Watch for unusual resistance or noise. If the hose becomes stuck, requires excessive force, or makes unusual grinding or clicking noises, stop pulling.

What if the hose is still difficult to pull out?

The issue may involve the internal hose guide, locking mechanism, or other components that require professional inspection.

Please contact RELHOST Customer Support at sales@relhosttools.com with your product model, order number, and a short video showing the problem.

Safety reminder: Do not force the hose, pull beyond its maximum extension marking, or open the reel housing to inspect internal components without guidance from RELHOST Support.

Delivery times vary depending on your shipping destination, product availability, and the shipping carrier.

Order processing time and transit time may vary. Please refer to our Shipping Policy for the latest shipping information.

Once your order ships, you will receive tracking information so you can follow its delivery progress.

RELHOST offers free standard shipping on all orders delivered to eligible addresses within the contiguous United States, with no minimum purchase required.

Shipping is currently unavailable to Alaska, Hawaii, Puerto Rico, Guam, P.O. boxes, APO addresses, and FPO addresses.

For more information, please review our Shipping Policy.

Yes! RELHOST offers free standard shipping on every order within the contiguous United States, with no minimum order amount.

Please note that shipping is not currently available to Alaska, Hawaii, Puerto Rico, Guam, P.O. boxes, APO addresses, or FPO addresses.

For full details, please see our Shipping Policy.

No. RELHOST does not currently ship to P.O. boxes, APO addresses, or FPO addresses.

Please provide a valid physical street address within our eligible U.S. shipping area when placing your order.

If you have questions about delivery eligibility, please contact RELHOST Customer Support at sales@relhosttools.com.

You can contact RELHOST Customer Support by emailing sales@relhosttools.com or submitting a message through the Contact Us page on our website.

For questions about an existing order, please include your order number.

For product troubleshooting, warranty inquiries, or replacement part requests, please provide your product model, order number, a brief description of the issue, and clear photos or a short video when possible. This helps our support team better understand your request and assist you more efficiently.

Yes! RELHOST's AI-powered chat assistant is available 24 hours a day, 7 days a week to help with common product questions, troubleshooting guidance, and general inquiries.

For questions that require additional assistance, you can contact our customer support team at sales@relhosttools.com or through our Contact Us page.

Please note that while our AI chat assistant is available 24/7, inquiries requiring assistance from our human support team will be reviewed during regular business hours.

For faster assistance with product issues, please include your order number, product model, and photos or a short video of the problem whenever possible.

We welcome your feedback! Whether you have a product suggestion, an idea for improvement, or comments about your shopping experience, we'd love to hear from you.

You can share your feedback by emailing sales@relhosttools.com or sending us a message through the Contact Us page on our website.

Your feedback helps us improve our products and customer experience.