1. Standard 1-Year Warranty
RELHOST offers a standard 1-year (12-month) limited warranty on eligible new products purchased through our official website or authorized sales channels.
The warranty period begins on the date the product is delivered to the original purchaser.
This warranty covers defects in materials and workmanship under normal, intended use, subject to the terms and exclusions of this policy.
2. Free VIP Extended Warranty — Up to 2 Years Total
RELHOST customers can extend their standard 1-year warranty to a total of 2 years (24 months) at no additional cost by joining our official Facebook VIP Group and activating their extended warranty.
How to activate your VIP extended warranty:
- Join the official RELHOST VIP Facebook Group.
- Post your order number in the group to request activation of your extended warranty.
- Contact RELHOST Customer Support if you need assistance confirming your activation.
Important: The VIP extended warranty provides a total warranty period of 24 months from the original product delivery date. It does not add 24 months to the standard 12-month warranty.
Customers who do not use Facebook may contact sales@relhosttools.com to inquire about warranty assistance. No alternative automatic activation method is currently offered or guaranteed.
3. Warranty Coverage
The limited warranty covers eligible defects in materials and workmanship arising during normal use of the product.
Coverage is subject to verification of the reported issue, warranty eligibility, and the applicable warranty period.
4. Warranty Assistance and Resolution
Depending on the nature of the issue, RELHOST may provide troubleshooting guidance, repair instructions, replacement parts, product replacement, or a refund, as appropriate.
All warranty requests are subject to review and verification. A warranty claim does not automatically guarantee a free replacement product or replacement part.
Replacement parts and products are subject to availability.
If a full refund is approved under this warranty, no depreciation deduction will be applied.
Any replacement product provided under an approved warranty claim will remain covered for the remainder of the original applicable warranty period, unless otherwise required by law.
5. How to Request Warranty Service
To request warranty assistance, please email sales@relhosttools.com with:
- Your order number or valid proof of purchase;
- Your product model, if available;
- A description of the issue; and
- Photos showing the problem, if available.
Our support team will review your request and may ask for additional information to determine the appropriate next steps.
6. Warranty Exclusions
This limited warranty generally does not cover:
- Normal wear and tear unrelated to a manufacturing defect;
- Damage caused by misuse, accidents, or improper operation;
- Damage caused by improper installation, maintenance, or storage contrary to product instructions;
- Damage resulting from unauthorized modifications or improper repairs, where those actions caused the reported defect;
- Damage caused by freezing or improper winterization contrary to applicable product instructions;
- Second-hand products or products purchased through unauthorized sales channels, except where applicable law requires otherwise.
Use of a third-party repair service or compatible replacement part does not, by itself, automatically void the warranty.
7. Product Inspection and Shipping
Some warranty requests may require additional inspection or the return of the affected product or component.
Please contact RELHOST Customer Support before returning any item.
If a return is required, RELHOST will provide instructions and communicate applicable shipping arrangements and costs, consistent with applicable law.
8. Relationship to the Return Policy
This warranty is separate from RELHOST's standard 30-day Return & Refund Policy.
The standard return period and the warranty period both begin on the product delivery date, but they cover different types of requests and have different eligibility requirements.
9. Your Legal Rights
This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Nothing in this policy limits rights or remedies that cannot lawfully be excluded or restricted under applicable law.
10. Contact RELHOST
For warranty questions, claims, or assistance with VIP warranty activation, please contact:
Email: sales@relhosttools.com
Website: https://relhosttools.com/
VIP Facebook Group: https://www.facebook.com/groups/1611094503924072
