Shipping policy

At RELHOST we are all about creating high quality products with the lowest possible price tag, delivered to you in the ideal way- for free! Always.

Free Shipping:

We are pleased to offer free standard shipping on all orders.

Shipping Locations

1. Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.
2. We do not deliver to FPO, APO, and PO Box addresses.

Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

Cancellation
If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.

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Shipping Methods

Most orders are shipped out via UPS or USPS or FedEx. Some overweight and oversized items will be shipped by truck.

Standard Ground Parcel Shipping

Standard ground parcel deliveries, do not require a signature. These products will be left at your nearest entry point by the delivery driver. Estimated delivery date and tracking information will be provided via email shortly after your order ships.

Shipping & Delivery Estimates

• Total Delivery Time = Handling Time + Shipping Time
• If your order contains multiple boxes, they will be shipped seperatly.

• Standard Ground Parcel Shipping orders typically take 1-4 business days to process and in-stock items will usually be delivered 3-7 business days from the date that they ship (depending on origin and destination).
  

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Order Processing Time:

We strive to process and prepare your order for shipment within 1-4 working days from the date of purchase. Please note that order processing time does not include weekends or public holidays.

Order Cutoff Time:

The cutoff time is 2 am PST (Pacific Standard Time) every day. Orders received after the cutoff time will be processed on the following working day. (Subject to order settlement time)

Shipping Time:

Once your order has been processed, it will be shipped to your designated delivery address. Shipping time may vary depending on your location and the shipping carrier. Generally, you can expect your furniture to be delivered within 3-7 working days from the date of shipment.
When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

Tracking Orders:

You will be sent at least 2 emails for each order you place:
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can monitor the progress of your delivery through our website or the shipping carrier's tracking system.
If you have ordered multiple items with different delivery destinations, you may receive separate order shipments.

Item damaged in transit

RELHOST takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the RELHOST shipping facility to homes or businesses. If the item is damaged in transit, please contact sales@relhosttools.com to apply for a replacement, a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.), take the digital photographs and provide RELHOST with proof of the damage in detail as this will assist us in processing your order. For more information, please check our return policy .

Additional shipping options, such as white-glove delivery, may be available for certain products at an additional cost. Please contact sales@relhosttools.com for details.

Tax Policy:

Our online store follows a tax policy that exempts customers from paying sales tax.
Please note that tax regulations are subject to change.
For any inquiries or assistance regarding taxes, please contact our customer support team.