Proper winter storage can add years to the life of your hose reel. Whether you have a wall-mounted retractable reel or a freestanding hose reel box, a few simple steps before the first freeze will save you from cracked hoses, seized mechanisms, and costly replacements come spring.
Water left inside a hose or reel can freeze and expand, causing:
A few minutes of prep in fall = a reel that works perfectly next spring.

Unscrew the hose connector from the outdoor faucet. Turn counterclockwise to detach. Make sure the water supply is fully shut off before disconnecting.

Pull the hose out as far as possible. Open the spray nozzle and let all water drain out completely. For retractable reels like the RW-20 or RW-22, retract slowly to avoid kinking while draining.

Slowly guide the hose back into the reel. Ensure the reel is completely dry inside before storing. Do not force the hose — let the auto-rewind mechanism do the work.
Wall-mounted reels (RW-20, RW-22 series):
If your reel is installed in a sheltered area like a garage or covered patio, it can often stay mounted year-round. Just ensure it's protected from direct exposure to freezing rain and snow.
Freestanding hose reel boxes (RW-24, RW-24-E):
These are designed for outdoor use but benefit from being moved to a garage or shed during extreme cold. Their enclosed design already protects the hose — just drain it first.
Air hose reels (RA-19):
Store in a dry indoor location. Moisture is the enemy of the internal spring and alloy steel components.
